Shipping and Return Policy

Important Note: If you're not in a major city region, we recommend using Express shipping to avoid any delays that might mess with the yumminess of your treats.

Shipping Policy

At Eatwithsimer, we love making sweets without any weird stuff added (preservatives, additives, cheap fillers etc.). To keep them super fresh when they reach you, we only send them out on Mondays to Wednesday – no weekend trips for our treats! And guess what? You get to pick the day you want us to send them when you check out. We're all about making sure your treats arrive when it works best for you, straight from our kitchen to your door. We promise it's going to be a yummy experience!

Standard Shipping  (NSW, VIC, & ACT only):

We charge a flat rate of $9.99 within NSW and $14.99 for ACT & VIC. Keep in mind that we only ship on Mondays and Wednesdays to keep your treats fresh. You'll receive a tracking number once your order is on its way. Please note that we cannot guarantee an exact delivery date for standard shipping.

Express Shipping (Australia-wide):

Need your sweets a little faster? Choose express shipping for $19.99. This is the  most common option used by our customers. While we can't guarantee a specific delivery date for all locations, Express Post offers guaranteed next-business-day delivery to the following postcodes:

  • ACT: 0200-0250, 2600-2620, 2900-2914
  • NSW: 1000-1920, 2000-2249, 2555-2574, 2740-2786
  • VIC: 3000-3207, 3340-3341, 3750, 3755-3757, 8000-8785
  • QLD: 4000-4209, 9016-9019
  • SA: 5000-5171, 5800-5950
  • WA (Perth CBD only): 6000-6005, 6800-6899
  • TAS: 7000-7019, 7050-7053, 7055, 7248-7251, 7253, 7258, 7261, 7267, 7275-7300, 7306, 7310-7315, 7320-7322, 7325, 7800-7899

On-demand Delivery (Selected Sydney Suburbs)

Want your order delivered right to your doorstep on a specific day? Our on-demand delivery service is perfect for special occasions!

Imagine having your own personal courier! Our on-demand shipping service brings that level of convenience to your doorstep. Here's how it works: a friendly person from our shipping team picks up your order and delivers it straight to you. It's like having your own delivery superhero! Since this service is personalised and someone is exclusively working for you during that time, it's a bit more expensive.

Shipping charges vary depending on the distance from our Eastwood location. To check if we deliver to your area and select your preferred delivery date and time, simply enter your postcode in the provided field at checkout.

Customers can track their delivery in real-time with this service.

On-Demand Delivery is available to the following postcodes:
  • 2000, 2007-2011, 2015-2050
  • 2060-2077, 2079-2082
  • 2084-2090, 2092-2097
  • 2099-2122, 2125-2128
  • 2130-2138, 2140-2148
  • 2150-2156, 2158
  • 2160-2179
  • 2190-2234, 2555
  • 2745, 2747-2750
  • 2753, 2756
  • 2759-2770

Click here to check the detailed Information about area name & distance 

Free Pickup

You can skip the shipping fees with free local pickup from Woorang Street, Eastwood.  Simply select "I will pick up" option during checkout to select your pickup slot 

We will send you an email when your order is ready along with pickup instructions. Please have your order confirmation email with you when you come.

 

Important Things to Know

  • Delicate Treats: Some items, like cakes and dessert cups, are too delicate for regular shipping. These can only be ordered for on-demand delivery within Sydney or for local pickup.
  • Address Accuracy: Please double-check your shipping address before placing your order. Eatwithsimer is not responsible for incorrect deliveries or delays caused by address errors. Please note that we are unable to offer refunds for orders shipped to an incorrect address provided by the customer.

Questions?

If you have any questions about shipping, don't hesitate to contact us. We're happy to help!

Returns or Refunds

Due to the perishable nature of our handcrafted treats and our commitment to made-to-order freshness, we are unable to offer refunds or exchanges for edible items once they have been prepared. This ensures the highest quality and food safety for every customer.

However, we understand that mistakes can happen. If you receive the wrong item, please contact us immediately through our website's "Contact Us" form. We will be happy to discuss a replacement or store credit to ensure your satisfaction.

Please note that as we begin preparing your order shortly after it is placed, cancellations are not accepted after one hour from the order placement time. If you need to cancel your order within this one-hour window, please leave a message using the "Contact Us" option on our website.

We appreciate your understanding and commitment to supporting our small business. If you have any questions or concerns, please don't hesitate to reach out!

FAQ's about Shipping and Delivery

What are my shipping options?

We offer several shipping options to get your sweet treats to you:

Standard Shipping: Available at a flat rate of $9.99 for NSW and $14.99 for ACT & VIC.

Express Shipping: Available across Australia, with a flat rate of $19.99.

On-Demand Delivery: Available for select Sydney suburbs, with fees based on distance. You can check if your post code is eligible for local On-demand delivery by entering your postcode below.

Free Local Pickup:You can skip shipping fees and pick up your order directly from us.

For more information, please check out our detailed shipping policy on our website.

What is On-demand delivery and why it is expensive?

On-demand delivery is a premium service designed for customers who need their sweet treats delivered on a specific day, particularly for special events or occasions. It's perfect for those who can't make it to our Eastwood location for pickup.

Here's why it's more expensive than our other shipping options:

Personalised Service: It's a one-to-one service provided by our shipping partner, ensuring your order is handled with extra care and delivered directly to your doorstep on preferred day.

Distance-Based Pricing: The delivery fee is calculated based on the distance from pickup location to your delivery address. This reflects the actual cost of getting your order to you.

Driver Compensation: Our delivery drivers are paid on an hourly basis, ensuring fair compensation for their time and effort in bringing you your delicious treats.

While on-demand delivery is a more expensive option, it offers unparalleled convenience and flexibility, making it ideal for those special occasions when you need your order delivered without any worries.

Why are standard/express shipping options not available for my order?

Some of our delicious treats, such as cakes and dessert cups, are too delicate to be shipped via standard or express methods. To ensure they arrive in perfect condition, we only offer these items for local on-demand delivery within Sydney or for pickup from our Eastwood location.

When should I choose standard/express shipping instead of on-demand delivery?

Standard/Express shipping is a great option when:

You're not in a rush: If you don't need your order immediately and are happy to wait a few days, standard shipping is a more cost-effective option. For example, if you live in Sydney and you're ordering Besan Laddoo and Nankhatai Cookies for a casual get-together next week, standard shipping is perfectly fine.

Your order doesn't include delicate items: Cakes, dessert cups, and other fragile treats are only available for on-demand delivery or local pickup. If your order doesn't include these items, standard shipping is a viable choice. For instance, if you're ordering Mango Laddoo box standard shipping is a great way to save some money.

You're outside the on-demand delivery zone: We only offer on-demand delivery to select Sydney suburbs. If you're located outside this zone, standard shipping (or express if you need it faster) is your best bet.

Remember, standard/express shipping is a reliable and affordable option for most orders. If you have any questions about which shipping method is right for you, don't hesitate to contact us. We're happy to help!

Can I get a guaranteed delivery date with express shipping?

Yes, here are some of the cities and postcodes where guaranteed next-business-day delivery is available:

Canberra: 0200-0250, 2600-2620, 2900-2914

Sydney: 1000-1920, 2000-2249, 2555-2574, 2740-2786

Melbourne: 3000-3207, 3340-3341, 3750, 3755-3757, 8000-8785

Brisbane: 4000-4209, 9016-9019

Gold Coast: 2484-2490, 4210-4275, 9726

Adelaide: 5000-5171, 5800-5950

Perth CBD: 6000-6005, 6800-6899

Tasmania: 7000-7019, 7050-7053, 7055, 7248-7251, 7253, 7258, 7261, 7267, 7275-7300, 7306, 7310, 7311-7315, 7320-7322, 7325, 7800-7899