Terms of service
Welcome to EatWithSimer. By placing an order, using our website, or engaging with our services, you agree to the terms below. These Terms of Service work together with our Shipping & Delivery Policy, Refunds & Returns Policy, and Privacy Policy. Please read them carefully.
1. Orders
- All orders must be placed online through our website.
- Orders are subject to availability and confirmation.
- By placing an order, you confirm that all details provided (including delivery information) are accurate and complete.
2. Payments
Payments must be made in full at checkout. We use secure third-party payment providers and do not store full card details.
3. Shipping, Delivery & Returns
Our Shipping & Delivery Policy and Refunds & Returns Policy form part of these Terms. By placing an order, you agree to the conditions set out in those policies.
4. Product Variations & Allergens
As our products are handmade, slight variations in colour, decoration, or packaging may occur. These do not affect product quality or taste. Our kitchen handles common allergens (nuts, dairy, gluten). Full allergen information is available on request and/or product pages. Please review this information carefully before ordering.
5. Liability
We take care to prepare and deliver your order to the highest standard. However, we cannot be held responsible for issues outside our reasonable control, such as courier delays, traffic disruptions, or incorrect information provided by you. Nothing in these Terms limits your rights under the Australian Consumer Law.
6. Privacy
Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
7. Amendments
We may update these Terms and related policies from time to time. Changes take effect once published on our website and apply to future orders.
8. Governing Law
These Terms are governed by the laws of New South Wales, Australia. By using our services, you agree to submit to the jurisdiction of its courts.
*Last updated: 21 May 2025