Privacy policy
We respect your privacy and only collect what we need to serve you better. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It also forms part of our Terms of Service.
1. Information We Collect
- Contact details (name, email, phone, delivery/collection address).
- Order details (items purchased, notes, delivery preferences, gift messages).
- Payment info (processed securely by our payment partners; we do not store full card numbers).
- Website usage (cookies, IP address, device/browser info, pages viewed) to help improve your experience.
2. How We Use Your Information
- To process, prepare, and deliver your order (including sending updates and tracking where available).
- To provide customer support and respond to enquiries.
- To personalise and improve our products, services, and website.
- To send service messages (e.g., order confirmations) and, if you opt in, marketing updates you can unsubscribe from at any time.
3. Payments
Payments are handled by trusted payment providers (for example: Shop Pay/Stripe/PayPal, depending on your selection at checkout). Your full card details are sent directly to the payment provider and are not stored on our servers.
4. Delivery Partners & Order Fulfilment
To deliver your order, we share necessary details (name, address, phone, delivery notes) with delivery partners and couriers. We only share what’s required to complete your delivery safely and on time.
5. Third-Party Services & International Transfers
We use reputable third-party providers to host our store, process payments, send emails/SMS, and deliver orders. Some providers may store or process data outside Australia.
6. Cookies & Analytics
Our website uses cookies (small text files) and similar technologies to remember your preferences, keep your cart working, and understand how the site is used. You can control cookies via your browser settings; however, blocking cookies may affect site functionality (e.g., checkout).
7. Marketing Preferences
If you opt in, we may send you emails or SMS about new products, seasonal specials, or offers. You can unsubscribe at any time using the link in our messages or by contacting us. Service messages about your order will still be sent as needed.
8. Your Rights
- Request access to the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Opt out of marketing communications at any time.
- Request deletion of your information, subject to legal or business record-keeping obligations.
9. Data Security
We use reasonable technical and organisational measures to protect your information from loss, misuse, or unauthorised access. No online service can be completely secure, so we also encourage you to protect your account details and devices.
10. Data Retention
We keep personal information only as long as necessary for the purposes described above (for example, fulfilling orders, tax and accounting requirements), after which it is securely deleted or de-identified.
11. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can remove it.
12. Links to Other Sites
Our website may contain links to third-party sites (for example, delivery tracking or social media). We are not responsible for their privacy practices. We recommend reviewing their privacy policies when you visit those sites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date below. If changes are material, we’ll take reasonable steps to let you know.
14. How to Contact Us
If you have questions about this policy or your personal information, please contact us. We’ll be happy to help.
*Last updated: 21 Aug 2025