Shipping, Delivery & Pickup
Collect your order, or check the delivery options available for your area.
Pickup FROM
Delivery
Delivery options for
Delivered by a local delivery partner
Sent with Australia Post
Special-location surcharge: hospitals +$5, shopping centres +$5, attractions and theatres +$20.
Product delivery guide
| Product type | 📍 Pickup Epping, NSW |
🚗 On-Demand Delivery Where available |
📦 Express Post Australia-wide |
|---|---|---|---|
| Dessert Cups | ✓ | ✓ | ✕ |
| Cakes | ✓ | ✓ | ✕ |
| Cupcakes | ✓ | ✓ | ✕ |
| Mini Cakes | ✓ | ✓ | ✓ |
| Brownies* | ✓ | ✓ | ✓ |
| Laddoos | ✓ | ✓ | ✓ |
| Cookies & Biscuits | ✓ | ✓ | ✓ |
| Gift Hampers* | ✓ | ✓ | ✓ |
| Party Extras | ✓ | ✓ | ✓ |
Express Post is only available when every product in your cart can be posted.
* Some products within these categories may have individual delivery restrictions. Check the product page before ordering.
Pickup Details
Pickup is available for all products and is a great option if you want to avoid delivery charges or prefer the flexibility of choosing a specific collection time.
Collect your order from Harper Street, North Epping, around a 5-minute drive from Epping Station. You will receive detailed pickup instructions in your order confirmation email.
Select an available pickup date and time during checkout. We don’t do walk-ins or same-day pickup unless confirmed in advance.
On-site parking and free street parking are available.
Please arrive within your selected pickup time. If you need to arrive early or late, please confirm with us in advance.
On-Demand Delivery Details
On-Demand Delivery is a convenient option when you want your order delivered on a specific date. For products that can’t be sent by post, such as cakes, dessert cups and cupcakes, you can choose On-Demand Delivery or collect your order from Epping.
Enter your postcode to check On-Demand Delivery availability, your delivery distance and the exact delivery charge for your suburb. Your order will be collected from Epping and delivered by a local delivery partner.
On-Demand Delivery starts from $10, with the final charge based on the delivery distance from Epping.
Select an available delivery date during checkout.
Residential - Normally between 1:00pm and 5:00pm. If there is a delay, delivery may continue until 7:00pm.
Commercial - Delivery completed by 5:00pm.
Live tracking is available once the driver has picked up your order.
Need a morning or more precise delivery window?
If your workplace needs delivery in the morning or within a tighter 2-hour window, this may be available for an additional fee.
Contact us before placing your order to confirm availability and cost.
On-Demand Delivery Terms
Please read these terms before choosing On-Demand Delivery.
You’ll receive an email with the delivery tracking link at the email address used for your order once the delivery is booked. We may book the delivery in advance to secure a driver, but your order will still be delivered within the scheduled delivery window.
When the driver picks up your order, an SMS notification will be sent to the recipient’s mobile number provided with the order.
Please make sure someone is available at the delivery address during the delivery window, unless you choose Authority to Leave.
The driver will wait for up to 5 minutes at the address. If they can’t reach you and no one is available, the order will be returned.
For gift deliveries, please provide the recipient’s Australian mobile number so the driver can contact them if needed.
If your order cannot be delivered and needs to be returned - for example, because no one answers, the address is incorrect or the driver cannot access the location - the delivery partner charges a return fee of 1.5 times the original delivery charge. This cost is passed on to you, even if you later choose to collect the order from Epping. If redelivery is requested, an additional delivery charge will apply.
You can choose Authority to Leave (ATL) through the delivery notification. Please provide clear instructions about where the driver should leave your order. A delivery photo will be provided once the order has been dropped off.
If you choose Authority to Leave, EatWithSimer and the delivery partner are not responsible for loss, theft or damage that occurs after the order has been left at the nominated location.
Postal Shipping Details
Eligible products can be sent Australia-wide with Express Post for a flat $19.99*. Look for the 📦 Postal Shipping Across Australia label on the product page.
*Flat-rate shipping excludes bulk or large-quantity orders..
Express Post is available only when every product in your cart can be posted.
Choose an available dispatch date when ordering. Parcels are normally dispatched Monday to Wednesday.
Tracking details will be sent to your order email.
Delivery times vary by postcode. You can check estimated delivery time directly with Australia Post.
Use 2122 - Eastwood as the sending postcode. These are estimates, not guaranteed delivery dates.
If Australia Post shows an estimated delivery time of 3-4 business days, choose an earlier dispatch day in the week, such as Monday, where available. For longer delivery times, consider products that travel well, such as Besan Laddoo or Nankhatai biscuits.
Express Post Terms
Please read these terms before choosing Express Post.
Parcels are normally sent on the dispatch date you select on the cart page. During peak periods, such as Diwali or Rakhi, dispatch may occasionally be delayed by up to 1 day.
Tracking details may be emailed before your selected dispatch date if the Australia Post shipping label is created in advance. This does not mean your parcel has been dispatched. Your order will normally be sent on the dispatch date selected at checkout.
Australia Post do not call ahead, ring doorbells repeatedly, or follow custom instructions such as “call before coming” or “leave with reception.” Deliveries are made according to their standard process only. Where available, you can manage options through Australia Post tracking.
Please make sure the delivery address is complete and correct, including the unit number, level, company name and any relevant access details. Incorrect or incomplete addresses may cause delays, redirection or the parcel being returned to us. As our products are perishable, longer delivery delays can affect their condition and, depending on the length of the delay, they may no longer be suitable to eat.
If a parcel is returned because the address provided was incorrect or incomplete, we discard the returned products because they have been in transit for longer than intended.
Australia Post delivery estimates are a guide only and are not guaranteed delivery dates.
Our Express Post parcels are sent with Authority to Leave (ATL). If no one is available, Australia Post may leave your parcel in a safe location at the delivery address if they consider it suitable. Please collect the parcel as soon as possible after delivery. Once the parcel has been recorded as delivered, EatWithSimer is not responsible for loss, theft or damage that occurs after delivery.
If Australia Post cannot safely leave your parcel, it may be taken to a nearby Post Office for collection. Australia Post will provide collection details through the available tracking or delivery notifications.
Please collect your parcel as soon as possible. As our products are perishable, additional time waiting for collection can affect their condition and, depending on the length of the delay, they may no longer be suitable to eat. EatWithSimer is not responsible for spoilage or deterioration resulting from delayed collection.
Once your order has been dispatched, any redirection request made directly with Australia Post may cause delays. As our products are perishable, such delays can affect their condition and, depending on the length of the delay, they may no longer be suitable to eat. EatWithSimer is not responsible for delays or product deterioration resulting from customer-initiated address changes.
In rare circumstances, parcels may arrive damaged despite our careful packing. Once handed to a third-party courier, the delivery is managed by them. If any issues arise, we’ll be here to assist and support you through the courier’s investigation or claims process. Please contact us immediately if this occurs so we can help lodge a claim on your behalf.
